Got Questions?
We Have Answers
How do I place an order?
Simply browse our collection, find a product you love and click the "Order via WhatsApp" button. This will open a WhatsApp chat with a pre-filled message. Just send it and our team will confirm your order immediately.
What payment methods do you accept?
We accept bank transfers to our Nigerian bank account, cash on delivery (Lagos only), and mobile money payments. Our team will send you payment details via WhatsApp after you place your order.
Do you deliver outside Lagos?
Yes! We deliver nationwide across Nigeria. Lagos orders can be same-day or next-day. Other states typically take 2-5 business days depending on your location. Delivery fees apply for orders outside Lagos.
How long does delivery take?
Lagos: Same day or next day delivery. Abuja, Port Harcourt & other major cities: 1-3 business days. Other states: 3-5 business days. We'll give you an exact delivery estimate when you order.
What is your return policy?
We accept returns within 7 days of delivery if the item is in its original condition and unworn. To initiate a return, contact us on WhatsApp with your order details and reason for return.
Are your products authentic?
Absolutely. Every product at DONBENCO is 100% authentic. We source directly from trusted suppliers and brands. Quality and authenticity are at the core of everything we do.
How do I know my size?
Each product listing includes sizing information. If you're unsure, message us on WhatsApp with your measurements and our team will help you pick the right size.
Can I see a product before buying?
You can visit our store in Lagos to view products in person. Contact us on WhatsApp to arrange a viewing appointment. We can also send you additional photos or videos of any product on request.